FAMILY BUSINESS & FACTORY SHOP
Q: "Do you have a Hellers factory shop?"
Yes, we have a Hellers factory shop at our Kaiapoi factory.
The idea behind the shop is to limit the amount of waste in our factory, we sell bulk runs of product development and other items like short-dated products or bulk items for club fundraising.
We always have an ever-changing assortment of our products but limit it as it is primarily set up as an outlet store.
Kaiapoi Factory Shop Hours:
Monday: 9am to 4:30pm
Tuesday – Friday: 9am to 5pm
Saturday: 9:30am to 3pm
Sunday and Public Holidays: CLOSED
You can always give the Kaiapoi Hellers Factory Shop a call on 0800 435537 ext 738
Note: Our Auckland factory shop is now permanently closed, apologies for the inconvenience.
Q: "How many staff work at Hellers in NZ and Australia?"
We currently have around 660 amazing employees that work in our Kaiapoi Factory, our Manukau Factory and for us all over NZ.
We are very proud to say that in NZ we have 3 employees who have been with us for 25 years, 13 for 20 years, 24 for 15 years and 61 for 10 years.
It means a great deal to us that they have been part of the Hellers journey for so long.
In Australia we have around 350 employees mainly in our Perth Factory but also all over Australia.
They also have an amazing long serving team that we are now proud to have working alongside us, 1 employee has been there for 25 years, 2 for 20 years, 3 for 15 years and 12 for 10 years.
If you would like to join our incredible team then please email in NZ: jobs@hellers.co.nz and for Australia: careers@hellers.com.au
QUALITY
Q: "Why does the casing sometimes split when I cook a sausage?"
Unfortunately, casings can be very temperamental, and they really don’t like a fast-cooking method over very hot direct heat.
They also best when turned often and this is why we always recommend you cook a sausage slowly over medium-low heat especially on a BBQ where there is a direct flame.
Take the time to enjoy some banter over the BBQ while you cook them slowly instead of burning them fast!
Follow these links for more cooking info: Precooked Sausages and Fresh Sausages
Q: "Can I freeze Hellers products?"
Yes, all our products can be frozen directly in the freezer in their original packets (including gas flushed products). We recommend storing our products in the freezer for up to but no longer than 6 months.
If you have opened our products but want to freeze some, we recommend doing this within 2 days of opening.
We also recommend you place it in a clearly labelled and dated freezer bag, so you know how long it has been stored for.
Q: "Do your products contain allergens?"
We want everyone to enjoy our products as much as we do, and for those Kiwis who do have food allergies, we try and limit the allergens in our products such as, egg, gluten and dairy. All our products are MSG free, and we have a large number of gluten free products.
Please refer to the products NIP’s and Ingredients panels for allergen statements. We use an allergen management system. Where we have analysed that there is a small chance of cross contamination, we have included warning labels on our products for your safety.